Customer Info

RETURNS POLICY – ONLINE ONLY

If you change your mind about the product(s) you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards) in the country in which they were purchased, subject to the following conditions.

1. Returns and exchanges must include a copy of your receipt or invoice email so that I know your order number, name and address. 

2. Items must be returned within 14 days of the online purchase with a proof of purchase (printed off receipt).

3. When exchanging for an alternative size/colour please include a note within the package (on the back of your invoice email) outlining which size/colour you would like to exchange it for. 

4. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.

5. Sale items cannot be returned.

6. Items which are no longer in stock cannot be returned for a refund or an exchange. Before returning any items please check that it is still in stock. If an item is returned which is no longer in stock, you will be notified by email.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-6 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Items purchased In-store cannot be returned via Online return postage.

Faulty Items Returns:
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

To speak to someone about how to return your online purchase please email theclub@billybonesclub.com

Thank you and happy shopping!

Billy