Returns & Exchanges
*Sale items: size swaps only, no refunds.
Need something returned? Easy.
-
Step 1
Start your return
Orders must be returned to us within 30 days from date of purchase.
-
Step 2
Post it back
Unworn & unwashed, with all tags and hygiene labels attached.
-
Step 3
Refund or size swap
We aim to refund to your original payment method within 7 days of receiving your return.
Outside Australia
Orders from outside Australia must create their own return slip.
International return slipSale items
Strictly no refunds on items bought in any sale. Sale items can be swapped for a different size only.
No extra discounts or Loyalty Points can be used during SALE periods.
Returns policy
1Time limit
Orders must be returned to us within 30 days from date of purchase (as shown on your invoice). Orders placed in December can be returned until 30 January.
2Condition
Items must be returned in their original condition. This means the garments must be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3Fedoras
Fedoras sent back for returns or exchanges must be sent back in their original box or similar protective box to avoid damage in transit. Fedoras sent back in satchels, soft plastic etc won't be accepted for returns or exchanges.
4Sale / credit note / promo
Strictly no refunds for items purchased in any sale, items purchased with a credit note and promo/discount codes. These items can only be exchanged for a different size of the same item if stock is available.
5Faulty or wrong item
Faulty or wrong item? We'll always fix it, even on sale items. Email theclub@billybonesclub.com with your order number and a photo.
6Refund timing
Refunds: we aim to refund to your original payment method within 7 days of receiving your return.
7Online orders
Exchanges and returns for online orders can only be processed directly through our online store department.
Questions about your return?
Check out our returns details above and hit us up at theclub@billybonesclub.com for any queries into your return.
We reply within 1–2 business days.